Compare Plugboard with the way it's done now.
A common setup is a helpdesk for tickets, a spreadsheet for loans, an MDM for devices and a phone for parents. Below, the same job on Plugboard, then a sourced vendor matrix.
One cracked screen, two ways.
A cracked screen today
- The repair goes into the helpdesk. Someone types the serial and the student's name in by hand.
- The loaner is written in a spreadsheet, if it is written down at all.
- The parent finds out when someone remembers to ring, or when the student gets home.
- The loan comes back when the student remembers, because no list says it is out.
- The charge is chased by the office from an email thread.
- The device's history lives in three systems and one technician's head.
The same screen on Plugboard
- Lodged at the kiosk with a card tap, against the device record that already exists.
- The loaner is issued in the same flow and linked to the repair.
- The parent sees the status, the loan and any charge in the portal, by email or SMS.
- Overdue loans surface on the dashboard.
- The charge is recorded with who approved it and when.
- One device record, assembled from the MDM, the warranty vendor and every repair.
See each step with a real screenshot, or try it on the live demo.
Considering Incident IQ? Start with how you will buy it.
Feature lists look alike. Buying terms and hosting are the differences you can compare today.
Plugboard
A$250 a month, published
Published prices, one plan. A$250 a month billed annually with two technicians and up to 2,000 devices, A$60 a month for each extra technician, everything included, excluding GST. Self-hosting is 15% less. Onboarding and a standard data import are included; a custom connector or a complex migration is a fixed quote agreed first.
Incident IQ
Quoted per district
Enrolment-based pricing, quoted per district. Pricing is based on student enrolment and the products selected, with no added charges for users, requests or assets. Onboarding, configuration, training and ongoing support are included. Many integrations are included; some partner integrations and premium applications may cost extra.
Incident IQ's pricing page · checked 13 September 2026
Compare the same scope, integrations and contract term in both quotes.
Plugboard vs Incident IQ, Vizor, AssetRemix, GoFMX and SchoolDude.
Basic capability coverage from each vendor's public material. A question mark means we could not verify it, not that the product lacks it. For a decision, compare the actual workflow, deployment options and total price.
- Parent portal
Documented for Plugboard. Not verified for the other five.
- Published prices
On this site, with a calculator. Not verified for the other five.
- Self-hosted option
Plugboard and Vizor document it. GoFMX's FAQ specifies cloud-based products; the rest are unverified.
| Capability | Plugboard | Incident IQ | Vizor | AssetRemix | GoFMX | SchoolDude |
|---|---|---|---|---|---|---|
| The desk | ||||||
| IT ticketing | Plugboard: available | Incident IQ: available | Vizor: available | AssetRemix: available | GoFMX: available | SchoolDude: confirm with vendor |
| Asset tracking | Plugboard: available | Incident IQ: available | Vizor: available | AssetRemix: available | GoFMX: available | SchoolDude: available |
| Repairs and loans in one flow | Plugboard: available | Incident IQ: not reviewed in this comparison | Vizor: not reviewed in this comparison | AssetRemix: not reviewed in this comparison | GoFMX: not reviewed in this comparison | SchoolDude: not reviewed in this comparison |
| Card-tap kiosk intake | Plugboard: available | Incident IQ: not reviewed in this comparison | Vizor: not reviewed in this comparison | AssetRemix: not reviewed in this comparison | GoFMX: not reviewed in this comparison | SchoolDude: not reviewed in this comparison |
| Where it runs | ||||||
| Cloud hosting | Plugboard: available | Incident IQ: available | Vizor: available | AssetRemix: available | GoFMX: available | SchoolDude: available |
| Self-hosted option | Plugboard: available | Incident IQ: confirm with vendor | Vizor: available | AssetRemix: confirm with vendor | GoFMX: not offered | SchoolDude: confirm with vendor |
| Hosted in Australia | Plugboard: available | Incident IQ: not reviewed in this comparison | Vizor: not reviewed in this comparison | AssetRemix: not reviewed in this comparison | GoFMX: not reviewed in this comparison | SchoolDude: not reviewed in this comparison |
| Connections | ||||||
| MDM integrations | Plugboard: available | Incident IQ: available | Vizor: available | AssetRemix: confirm with vendor | GoFMX: available | SchoolDude: confirm with vendor |
| Single sign-on | Plugboard: available | Incident IQ: available | Vizor: available | AssetRemix: confirm with vendor | GoFMX: available | SchoolDude: confirm with vendor |
| MFA, passkeys and SCIM | Plugboard: available | Incident IQ: not reviewed in this comparison | Vizor: not reviewed in this comparison | AssetRemix: not reviewed in this comparison | GoFMX: not reviewed in this comparison | SchoolDude: not reviewed in this comparison |
| Parents and pricing | ||||||
| Parent portal | Plugboard: available | Incident IQ: confirm with vendor | Vizor: confirm with vendor | AssetRemix: confirm with vendor | GoFMX: confirm with vendor | SchoolDude: confirm with vendor |
| Published prices | Plugboard: available | Incident IQ: pricing approach published, prices quoted | Vizor: confirm with vendor | AssetRemix: confirm with vendor | GoFMX: confirm with vendor | SchoolDude: confirm with vendor |
| Trust and control | ||||||
| Audit row written before the command | Plugboard: available | Incident IQ: not reviewed in this comparison | Vizor: not reviewed in this comparison | AssetRemix: not reviewed in this comparison | GoFMX: not reviewed in this comparison | SchoolDude: not reviewed in this comparison |
| Full data export, any time | Plugboard: available | Incident IQ: not reviewed in this comparison | Vizor: not reviewed in this comparison | AssetRemix: not reviewed in this comparison | GoFMX: not reviewed in this comparison | SchoolDude: not reviewed in this comparison |
| Source escrow on request | Plugboard: available | Incident IQ: not reviewed in this comparison | Vizor: not reviewed in this comparison | AssetRemix: not reviewed in this comparison | GoFMX: not reviewed in this comparison | SchoolDude: not reviewed in this comparison |
| AI actions that need approval | Plugboard: available | Incident IQ: not reviewed in this comparison | Vizor: not reviewed in this comparison | AssetRemix: not reviewed in this comparison | GoFMX: not reviewed in this comparison | SchoolDude: not reviewed in this comparison |
| Verified, of the 8 reviewed for every vendor | 8 of 8 | 5 of 8 | 6 of 8 | 3 of 8 | 5 of 8 | 2 of 8 |
Sources and comparison notes
Vendor pages checked 5 September 2026; GoFMX integration and SSO details updated 13 September 2026. Select a tick or cross to open its source. Modules and plan requirements may apply; verify current features and pricing with each vendor.
Plugboard
Repairs, loans, devices, tickets and portals in one desk. Managed hosting in Australia or self-hosting. Modules Security Pricing
Incident IQ
Documents IT ticketing, school asset workflows, cloud hosting, MDM connections and SSO. Self-hosting and a parent portal were not verified in this review. Platform Jamf integration
Vizor
Documents service desk and asset modules, cloud and on-premises deployment, and MDM and single sign-on integrations. Product FAQ Integrations
AssetRemix
Documents cloud-based IT asset management and help desk software. Confirm self-hosting, MDM systems and SSO with the vendor. Product overview
GoFMX
Documents IT ticketing, device tracking, loaner workflows, MDM integrations and single sign-on. Its FAQ specifies cloud-based products when asked about on-premises deployment. Products and FAQ
SchoolDude
The linked Brightly Asset Essentials source covers cloud-based asset operations. Legacy SchoolDude products vary; confirm the specific product. Brightly datasheet
Leaving is easy, so choosing is low-risk.
Whichever way you decide, you should not be trapped by the choice. This is what Plugboard puts in writing.
Your data leaves with you
Everything exports in a machine-readable format, whenever you want and after you stop.
Managed or self-hosted
The same software runs on your own server, and the export is the same either way, so you can move between them.
Source escrow on request
A school can hold the code against a defined release event.
Short notice, monthly option
Thirty days' written notice before the end of the term, or choose monthly billing and commit to nothing up front. The terms
Moving over is a short list.
Four steps, and you can stop after any of them.
Try the live demo
Open it with no sign-up, on fictional data.
A 15-minute walkthrough
We cover your devices and your student system.
A 30-day free trial
On your own school's data, before the first invoice.
Onboarding and import
Setup, your supported connectors and one standard data import are included. Anything bigger is a fixed quote agreed first.
Questions we get on this page.
Not here? Bring your shortlist to a 15-minute call and we will go through it with you.
Book a 15-minute demoCan Plugboard be self-hosted?
Yes. The same software runs on your own server for 15% less than managed hosting. Vizor also publicly offers on-premises deployment. Check each vendor's supported platforms, prerequisites and contract.
How is Plugboard priced?
One plan. A$250 a month billed annually with two technicians and up to 2,000 devices, A$60 a month for each extra technician, and A$100 a month per extra 1,000 devices above 2,000. Students, staff, parents and approvers are free. Prices exclude GST. The calculator is on the pricing page.
Does the assistant send data to an external provider?
With hosted AI, yes, and it is pseudonymised first. Managed AI runs on open models that DigitalOcean serves itself, processed in the United States, and DigitalOcean stores no inputs or outputs. Names, emails, phone numbers and IDs are replaced before every call. A self-hosted school can use the bundled local model instead, and nothing leaves its server. Your own OpenAI, Anthropic or compatible key sends text to that provider under your contract. With no AI connected, nothing is sent and the desk works as before. Where AI runs and the data-processing page have the detail.
How does Plugboard compare with facilities products?
Plugboard is a school IT service desk first, with an optional campus operations add-on for facilities, departments and administration desks. FMX and Brightly are built around maintenance and facilities operations; FMX also supports IT tickets and device tracking. Evaluate the workflows and hosting options that matter to your school.
Bring your shortlist to the call.
Tell us what you are comparing against and we will show the same workflow on Plugboard and give you a straight answer on fit.