Your systems. One place to work.

  • Microsoft Entra ID
  • Google Workspace
  • Zendesk
  • Jamf Pro
  • Apple School Manager
  • Cisco Meraki
  • Chrome Enterprise
  • Xero
  • ThreatLocker
  • UniFi
  • PaperCut
  • TeamViewer

Product names and logos belong to their owners.

School IT and campus operations, in one place.

Manage tickets, repairs, devices, loans, facilities and bookings. Flows runs the routine work and AI sorts requests and drafts replies, giving your team more time to get things done.

Start a 30-day free trial Explore the live demo

See what Flows and AI take off your desk

  • No sign-in required for the live demo
  • Onboarding and a data import included
  • Students, staff and parents at no charge
The Plugboard dashboard on its My day view: my tickets, SLA breaches, repairs ready for collection and loans available, a Needs attention list coloured by urgency, and Service health with a one-line verdict above a tile for each service, marked up or down.
Explore the demo workspaceOpen live demo

Your school IT, working together.

Describe the work once. Flows carries it from there.

Flows is the automation across your whole desk. AI drafts each flow from a sentence, grounded in your own tickets, and prepares briefs, triage and reply drafts in the background. Everything it does is labelled, with review and undo where supported.

  • Drafted from a sentence.

    Say what should happen and the draft uses your own tickets, people and settings.

  • Tried before it runs.

    Dry runs, backtests and Watching mode show what a flow would do, and change nothing.

  • Decisions that earn trust.

    Each AI answer starts as a suggestion and acts on its own only once people have agreed with it often enough.

  • Guard rails on every step.

    Accounts, devices and admin roles wait for a go-ahead with step-up. Nothing is deleted.

How Flows and AI work, and where AI runs · Flows guide

A flow, runningExample

A staff member joins in the student system.

  1. Details checked

    The start date and manager are in, so the flow starts.

    Ready
  2. Go-ahead given

    One approval with step-up covers the account steps.

    Approved
  3. Account built

    Created from your Staff template in Active Directory.

    Done
  4. Licences and groups

    Added once the directory sync has finished.

    Running
Illustrative flow · sample activity

Manage repairs from intake to return.

The student taps a card at the kiosk, the technician sets coverage, and every status change emails a tracking link.

  • Card-tap intake.

    Students check in a device at the kiosk, or your team opens a repair at the desk.

  • Coverage on intake.

    Record warranty, insurance or chargeable coverage at intake.

  • Tracking link.

    Every status change emails the student a link they can check from class.

  • Your repair provider.

    Keep updates from your connected repair provider on the same record.

Repairs guide

One repair, from intake to returnExample

A cracked screen arrives at the desk.

  1. Repair lodged

    The student and device are linked to the job.

    Recorded
  2. Coverage checked

    Warranty, insurance or chargeable coverage stays on the record.

    Reviewed
  3. Loaner issued

    A temporary device is linked to the same repair.

    Connected
  4. Ready for collection

    The status update includes a tracking link.

    Notified
Illustrative workflow · sample activity

Keep devices available when they are needed.

Issue and return devices, manage loan pools and see who has an overdue loan.

  • From the repair screen.

    Issue a loaner and link it to the device and repair record.

  • Bulk handout.

    Check out devices in bulk and record their condition with a photo on return.

  • Overdue by name.

    The dashboard lists each overdue loan with the holder's name and due date.

  • Pool synced from MDM.

    Your device management system reports each loaner's last check-in beside its place in the pool.

Loans guide

A loaner, accounted forExample

Keep a device available while a repair is underway.

  1. Choose a loaner

    Select an available device from the loan pool.

    Available
  2. Issue to the student

    The holder, due date and repair stay together.

    Issued
  3. Follow overdue loans

    See who still has a device and when it was due.

    Visible
  4. Check it back in

    Record its condition and return it to the pool.

    Returned
Illustrative workflow · sample activity

Every serial in the fleet has a record.

The device page holds owner, room, warranty date, every repair and loan, and what your device management system last reported.

  • Search by serial.

    Find the owner, location, warranty and service history from a device serial.

  • MDM beside the record.

    Device management data sits on the page, with last check-in.

  • Warranty from the vendor.

    Manufacturers report the warranty date, and an expiry view sorts them.

  • Guarded wipes.

    A remote wipe or admin-password read needs two permissions and a typed reason.

  • Hardware on the record.

    CPU, memory, manufacturer and firmware from Intune, Jamf, Chrome Enterprise and NinjaOne, where the provider reports them.

Devices guide

The whole device storyExample

Start with a serial. See the context behind it.

  1. Find the device

    Owner, location and warranty on one record.

    Matched
  2. Read the latest MDM report

    See what the connected provider last reported.

    Last seen
  3. Follow its history

    Repairs and loans sit beside the device.

    Connected
  4. Take the next action

    Remote and privileged actions follow access controls.

    Controlled
Illustrative workflow · sample activity

Built-in ticketing, or keep the one you have.

Set response and resolution targets, let flows do the routine work, or connect your existing ticket system and keep your queue.

  • Targets and breaches.

    Set response and resolution targets for your team; breaches show on the dashboard.

  • Flows and escalation.

    Escalate untouched or late tickets with flows your team controls.

  • Ticketing is optional.

    Keep your existing ticket system and connect it.

  • Raised as you type.

    Describe the problem and the person, device, category and priority fill in, and a walk-in fix is raised resolved on the spot.

Tickets guide

A request, with a next stepExample

Keep the queue moving with targets and flows.

  1. Request arrives

    A support ticket brings the conversation together.

    Received
  2. Classify and assign

    Category, priority and ownership make the next step clear.

    Triaged
  3. Watch the service target

    Response and resolution targets stay visible.

    Tracked
  4. Escalate when needed

    A flow picks up untouched or late work.

    Automated
Illustrative workflow · sample activity

Run projects, rooms and bookings from the desk.

Rooms and equipment carry bookings and a maintenance history, and facilities or administration run their own desk on the same records.

  • Project cards.

    Give each project an owner, milestones, budget and readiness score.

  • Rooms and equipment.

    Manage booking calendars, maintenance history and replacement dates.

  • Team workload.

    See open work across your team and campuses to balance the workload.

  • Facilities desk.

    Give facilities its own work queue with the campus operations add-on.

  • Visitors and contractors.

    Sign them in and out at the front-office kiosk, tell the host, record working-with-children checks and print the on-site list for a drill.

Operations guide

From planned work to completionExample

Projects, rooms and equipment share the desk.

  1. Plan the work

    Give a project an owner, milestones and a budget.

    Assigned
  2. Book the equipment

    Room and equipment calendars show the booking.

    Reserved
  3. Record maintenance

    Keep the service history beside the equipment.

    Recorded
  4. Balance the workload

    See open work across the team and campuses.

    Visible
Illustrative workflow · sample activity

Keep students, staff and families informed.

A card tap at the kiosk opens the job, and parents see the repair status and any approved charge.

  • Card-tap kiosks.

    A student taps their card at the library kiosk and picks repair, loan or request. The front office sees every kiosk and who is signed in.

  • Student and staff portals.

    Students and staff submit requests and follow their progress from the portal.

  • The parent's link.

    Show repair progress, current loans and approved charges in one place.

  • Charges are a setting.

    Choose whether parents see approved charges, with card payments through your payment provider.

Parent portal guide

One job. Everyone informed.Example

Students, staff and families can follow the work.

  1. Tap in at the kiosk

    Start a repair, loan or request with a card tap.

    Checked in
  2. Track the request

    Students and staff see progress in their portal.

    Updated
  3. Keep families informed

    Parents see repair progress and approved charges.

    Shared
  4. Collect the device

    The tracking link shows when it is ready.

    Ready
Illustrative workflow · sample activity

One record for every student and staff member.

Roster sync from the SIS, with your identity account state beside each person.

  • Roster from your SIS.

    Your student information system keeps students and staff current.

  • Account state beside each person.

    See the identity account state next to the person record.

  • Guarded MFA resets.

    Start a guarded MFA reset from the person record.

  • Joiners and leavers as flows.

    Accounts built from your template, with one go-ahead, step-up and an undo that never deletes.

Documentation

One person, in contextExample

Start with a name. See the context behind it.

  1. Roster synced

    Students and staff arrive from your student system.

    Synced
  2. Account state shown

    Identity account state sits beside the person.

    Visible
  3. MFA reset started

    A guarded reset begins from the person record.

    Guarded
  4. Joiner flow started

    The account waits for a go-ahead before it is created.

    Go-ahead
Illustrative workflow · sample activity

One tenant, every campus.

Every campus in the same tenant, with roles and queues scoped by site.

  • Grant a role on a single campus.

    Give a technician a role on one campus, not the whole school.

  • Queues and views per site.

    Each campus works from its own queues and views.

  • A single sign-in across every campus.

    One sign-in covers every campus in the tenant.

Documentation

Many campuses, one deskExample

Scope the work to the site it belongs to.

  1. Pick a campus

    Work is scoped to the site it belongs to.

    Scoped
  2. Queues follow the site

    Each campus sees its own queues and views.

    Per site
  3. Roles stay on the campus

    A role can be granted on a single campus.

    Granted
  4. One sign-in

    The same sign-in works across every campus.

    Single
Illustrative workflow · sample activity

Charges and costs, kept on the record.

Charges, budget codes, purchasing and invoices that flow to your accounting system.

  • Charges against a family account.

    Record a charge against the family account.

  • Budget codes on every purchase.

    Attach a budget code to each purchase.

  • Invoices to your accounting system.

    Send invoices on to your accounting system.

Documentation

From charge to invoiceExample

Costs follow the job they belong to.

  1. Charge recorded

    A charge is recorded against the family account.

    Recorded
  2. Budget code attached

    Each purchase carries its budget code.

    Coded
  3. Invoice prepared

    The invoice is ready for your accounts system.

    Ready
  4. Sent to your accounting system

    Invoices go to your accounting system.

    Sent
Illustrative workflow · sample activity

Health and alerts, in one place.

Printer, network and AV health, security alerts and backup status in one place.

  • Printers, network and rooms.

    Printer, network and room-system health beside the rest of the desk.

  • Endpoint protection.

    Security alerts and endpoint protection status.

  • Backup status.

    Backup job status and last results.

Monitoring and connectors

Status at a glanceExample

What is healthy, and what needs a look.

  1. Printers and network

    Health from the systems you connect.

    Reported
  2. Endpoint alerts

    Security alerts and protection status arrive on the desk.

    Listed
  3. Backup jobs

    The last result from each backup job.

    Reported
  4. Rooms and AV

    Room-system health is visible with the rest.

    Visible
Illustrative workflow · sample activity

Reports and answers your team can reuse.

Reports and CSV export, insights, a knowledge base and a document library.

  • Any list exports to CSV.

    Export any list when you need it somewhere else.

  • Scheduled exports to a spreadsheet.

    Send a list to a spreadsheet on a schedule.

  • Knowledge base beside the queue.

    Articles sit next to the tickets they answer.

  • A document library.

    Keep the documents your team relies on in one place.

  • Report boards.

    Build a board of widgets over tickets, repairs, devices and loans, keep it personal or share it, drill into the rows, export CSV or PDF and put it on a wall screen.

Documentation

From a list to a shared answerExample

Turn the work you already do into something reusable.

  1. Filter the list

    Narrow any list to what you need.

    Filtered
  2. Export it

    Download a CSV, or send it to a spreadsheet on a schedule.

    Exported
  3. Write it down

    Add the answer to the knowledge base beside the queue.

    Saved
  4. Find it next time

    Your team finds it before it becomes a ticket.

    Reusable
Illustrative workflow · sample activity

Reach the desk from a phone or chat.

The Plugboard mobile app and a team-chat bot are two more ways into your school's own deployment.

  • The mobile app.

    Sign in with your school's address and your usual sign-in. The app talks only to that deployment.

  • Scan a code, label or ID card.

    The camera is used only when you choose to scan, or to photograph a request.

  • Request from team chat.

    Message the bot, or mention it in a channel, and it becomes a request or joins one.

  • Private by design.

    No analytics, advertising or tracking in the app, and only a short pointer in channels.

Mobile app help

From a phone to the deskExample

A request starts wherever your staff already are.

  1. Scan the label

    Use the camera to scan a code, device label or ID card.

    Scanned
  2. Add a photo

    Take a photo for the request, only when you choose to.

    Attached
  3. Ask in chat

    Message the bot and it becomes a request, or joins one.

    Linked
  4. Reply, privately

    In a channel the bot posts only a short pointer.

    Private
Illustrative workflow · sample activity

Plugs into the systems your school runs.

Connect your school.

Student systems, device fleets, identity, security and backup monitoring.

  • Student information & identity
  • Devices, repairs & support
  • Finance, infrastructure & AI
Explore connectors

Not listed? We scope and quote custom connectors up front. Ask about yours.

Automation you can read.AI that earns its place.

Flows carries the routine work across the desk. AI drafts the flows, writes and decides inside them, and acts on its own only where your people have agreed with it.

Choose what stays a suggestion and what can run automatically. Every decision earns auto through a record of people agreeing with it, at your school.

Explore Flows and AI

  1. Drafted from a sentence

    Describe the work in plain words. The draft is grounded in your own tickets, repairs and settings, and asks first when it needs to.

  2. Tried before it runs

    Run it against a real past ticket or person, backtest it, then let it watch for a while. Nothing changes until you publish.

  3. Decisions that earn trust

    Typed AI answers start as suggestions. A question acts on its own only after your people have agreed with enough of its answers.

  4. Guard rails on every step

    Accounts, devices and admin roles wait for a go-ahead with step-up. A failed step pauses with Retry, Skip and Undo, and nothing is deleted.

Also built in: triage, routing, resolving on the spot, device fixes and access requests run as system flows you can open, narrow or turn off, beside briefs, reply drafts and wrap-ups. See how they work.

More of your day, in one place.

Repairs and submissionsKiosk or desk intake, coverage on the record, vendor sync and tracking links.

Repairs and submissions

  • Card-tap intake at the kiosk
  • Warranty, insurance or chargeable on intake
  • Connected repair jobs sync to the record
Explore the guide
Loans, handout and stockLoan pools, bulk handout with photo check-in, consumables and family charges.

Loans, handout and stock

  • Loaner issued from the repair screen
  • Trolley handout, photo on return
  • Overdue loans named on the dashboard
Explore the guide
Tickets, SLAs and automationResponse and resolution targets, escalation rules, a knowledge base and surveys.

Tickets, SLAs and automation

  • Keep Zendesk, Jira or Freshservice and connect it
  • Flows for the routine ticket work
  • Repairs and loans run with ticketing off
Explore the guide
Flows and AIAutomation across the desk, drafted by AI from a sentence, tried before it runs and approved where it matters.

Flows and AI

  • Flows drafted from a sentence, with dry runs and Watching
  • Decisions that earn auto through people agreeing
  • Go-ahead and step-up for accounts and devices
Explore Flows and AI
Devices and fleetDevice inventory, warranty and remote support, including Mac screen sharing.

Devices and fleet

  • MDM inventory, warranty and device history
  • Audited remote support and Mac screen sharing
  • Guarded wipes with permissions and a reason
Explore the guide
Projects and operationsProjects, rooms and equipment, bookings, maintenance and team workload.

Projects and operations

  • Owners, milestones, budget and readiness
  • Bookings and lending for rooms and kit
  • Facilities desks with the campus operations add-on
  • Visitor and contractor sign-in on the front-office kiosk
Explore the guide
Monitoring and protectionPrinter, network and AV health, security alerts and backup status in one place.

Monitoring and protection

  • Printer, network and room-system health
  • Defender alerts and endpoint protection status
  • Veeam backup job status and last results
Explore the integrations
Campuses and sitesEvery campus in the same tenant, with roles and queues scoped by site.

Campuses and sites

  • Grant a role on a single campus
  • Queues and views per site
  • A single sign-in across every campus
Explore the guide
Portals and kioskCard-tap kiosk, student and staff portals, parent portal with charges, status page.

Portals and kiosk

  • Parents see status and approved charges
  • Stripe takes card payments
  • Public status page for outages
Explore the guide
People and identityRoster sync from the SIS, with Entra or Google state beside each person.

People and identity

  • Synergetic, Sentral, Compass, SEQTA, TASS
  • Guarded MFA resets from the person record
  • Inductions and a card checker
Explore the guide
Costs and financeCharges, budget codes, purchasing and invoices with Xero or MYOB.

Costs and finance

  • Charges against a family account
  • Budget codes on every purchase
  • Invoices to Xero or MYOB
Explore the guide
Reports and knowledgeReports and CSV export, insights, a knowledge base and a document library.

Reports and knowledge

  • Any list exports to CSV
  • Scheduled exports to Google Sheets
  • Knowledge base beside the queue
Explore the guide

Give your team time back.

Up to85%less time on repairs

The full repair process.

Before Plugboard
30 minutes
After Plugboard
1 minute

Handle intake, loan devices, updates and collection in one connected repair workflow.

Book a workflow demo

Up to80%less time preparing tickets

AI-assisted ticket preparation.

Before Plugboard
5 minutes
After Plugboard
1 minute

Describe the problem in your own words. Plugboard fills in the person, device, category and priority and drafts the reply, so you review, adjust and raise it.

Explore AI-assisted tickets

Up to70%less time on routine workflows

Routine work, run by flows.

Before Plugboard
10 minutes
After Plugboard
3 minutes

Let flows carry the supported repeat work, with a person’s approval where it matters.

Explore Flows

A$250 a month, two technicians included.

Two technicians, up to 2,000 devices, every core module and a monthly AI allowance, with students, staff, parents and approvers at no charge. Each extra technician is A$60 a month, self-hosted is 15% less, and prices exclude GST.

We offer a 30-day free trial, the live demo opens with no sign-up, and onboarding with a standard data import comes with the plan.
Start a free trialPricing and the calculator

Included in the plan

30-day free trial
  • Repairs and submissions
  • Loans, handout and stock
  • Device records and MDM sync
  • Tickets, SLAs and flows
  • Kiosk, student, staff and parent portals
  • Roster sync and identity
  • SSO, MFA, passkeys and SCIM
  • Audit log, backups and export
  • Flows and AI
  • Reports and CSV export
  • Onboarding and a data import
  • Updates and email support

Where the data lives and who sees it.

We align our controls with the ACSC Essential Eight, the ISM, ISO 27001 and the Australian Privacy Principles. The security pack holds the control inventory, questionnaire answers and the continuity statement, and names what we do not hold.

  • Essential Eight aligned
  • ISM aligned controls
  • ISO 27001 aligned controls
  • Australian Privacy Principles processor terms

Frameworks

  • ACSC Essential Eight aligned
  • ISM-aligned controls
  • ISO 27001-aligned controls
  • Australian Privacy Principles
  • Questionnaire answers on request

Where it runs

  • Hosted in Australia, a server per school
  • Or self-hosted on your own server
  • Your own database, row-level security
  • TLS in transit, secrets envelope-encrypted
  • Encrypted backups in the same region
  • AI hosted and pseudonymised, or on a local model

Access and audit

  • SSO with Entra, Google, SAML or OIDC, tested before it goes live
  • MFA and passkeys
  • SCIM provisioning and deprovisioning
  • Roles granted per campus
  • Audit row written before the command
  • Signed releases with an SBOM

Continuity

  • Full export, any time, machine-readable
  • The same software runs self-hosted
  • Source escrow on request
  • Published vulnerability disclosure
  • Deleted after the exit window, backups included
Request the security packRead Security

Questions we get first.

Not here? A 15-minute walkthrough covers your devices and your student system.

Book a 15-minute demo
Do we have to use your ticketing?

No. Ticketing is optional. Repairs, loans, devices and the portals work with it off. Connectors include Zendesk, Freshservice and Web Help Desk; Jira Service Management workflows are planned. See the connector catalogue for each provider’s scope and status.

Does it connect to our student system?

Roster sync runs from Synergetic, Sentral, Compass, SEQTA, TASS or Schoolbox, and Entra or Google show the account state beside each person.

Where does our data live?

Managed hosting is a server per school in Australia, with encrypted backups in the same region. Or run the same software on your own server for 15% less. Hosted AI is the exception: pseudonymised text is processed by DigitalOcean in the United States. Where AI runs has the detail.

What does it cost?

A$250 a month on annual billing, with two technicians and up to 2,000 devices. Each extra technician is A$60 a month. Self-hosted is 15% less. Prices exclude GST, and the calculator is on the pricing page.

How much can AI handle automatically?

With AI enabled, Plugboard prepares triage, briefs and reply drafts in the background, and drafts flows when you ask. Triage, duplicate handling and the decisions inside flows run automatically only after people have agreed with them often enough. Reply drafts still need a person to send them, and accounts, devices and admin roles need a person’s go-ahead. Explore Flows and the controls.

Can we try it first?

Yes. Open the live demo with no sign-up, and take a 30-day free trial on your own school before the first invoice. A 15-minute walkthrough covers your devices and your student system.

See it run on your numbers.

Fifteen minutes on your device count, your student system and the workflow you want fixed, with a 30-day trial to follow.

Book a 15-minute demo Open the live demo